Customer FAQ's and Support
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Camera System & Features
Smart Home Security System
Protection Beyond Front Door
What's in the box?
Is the Deep Sentinel Smart Home Surveillance system expandable? Can I buy additional cameras?
What is the picture resolution?
Are the cameras weather resistant?
See all 33 articles
What is AI, how does it work, and why does Deep Sentinel use it?
I’ve heard things about AI. How do I know it won’t do something… scary?
Privacy by Design
DeepDetect ™ Computer Vision and Artificial Intelligence
How do I know your system protects our privacy and that the 24-hour surveillance agents aren't spying on my family and me?
Can your agents choose to look through the camera at us, say for example, when we’re in our pool?
See all 9 articles
Smart Home Surveillance Service
LiveSentinel: SMART HOME SURVEILLANCE SERVICE
Is the professional surveillance monitoring for 24 hours a day, or just 8-5?
How do LiveSentinel agents identify suspicious behavior?
How do LiveSentinel agents deter or prevent a burglary?
How do I know when LiveSentinel agents access my camera feed?
See all 12 articles
What if I have a guest coming (my mother-in-law, my neighbor, a friend staying the night)?
Someone came to my door, what did the Deep Sentinel agents do?
Deep Sentinel App
The app won't install on my phone
The app won't remember me
How can I tell if your agents are watching/looking at my camera/s?
Can I add users to my account?
Can I manage/control permissions to my account?
See all 8 articles
Is professional installation available?
How do I use my home security system?
What is the best placement of a camera to deter package theft/burglary/auto theft?
How far can I place a camera from the Hub?
How do I know if the camera is securely mounted?
See all 14 articles
Installation and Camera Placement
How do I set up the system?
Do I need to create an account with Deep Sentinel?
How do I test the system?
My box does not have an owner’s manual. Is it missing?
Why are you using standard screws as opposed to tamper resistant torx or hex style head?
Help Desk Software