We’ve designed what we see as a fair policy. If you have changed your mind about your purchase, you have 30 days to return the system in its original packaging with all the accessories for a full refund. Your subscription to the service will also be cancelled and prepaid subscription fees will be refunded.  Please contact us at customercare@deepsentinel.com or by phone at 1-833-983-6006 to request for an RMA number and return shipping instructions.