Deep Sentinel App

Issues regarding the mobile app

The app won't install on my phone
Our Deep Sentinel app is compatible with iOS 10 or up and with Android devices running KitKat or later.
Fri, 26 Oct, 2018 at 2:09 PM
The app won't remember me
If you have deleted the app or downloaded it on a new device, you will need to re-enter your credentials like you would any other app. 
Fri, 26 Oct, 2018 at 2:27 PM
How can I tell if your agents are watching/looking at my camera/s?
You should be able to see on the top left corner of your app where it will say SMS agent is watching
Fri, 26 Oct, 2018 at 2:28 PM
Can I add users to my account?
Yes, users can add up to 5 family members to one account.
Fri, 26 Oct, 2018 at 2:28 PM
Can I manage/control permissions to my account?
Yes, the main user will be able to designate permissions for added users.
Fri, 26 Oct, 2018 at 2:30 PM
Can I filter my event by date/time/event?
Using the app's search function, users can search for specifically tagged events on specific or all cameras
Fri, 26 Oct, 2018 at 2:35 PM
Does access to my account/video feed limit me to the app or is there a web browser version?
Currently, the app is accessible by mobile app only.
Fri, 26 Oct, 2018 at 2:35 PM
Am I supposed to get event feeds at pre-set times?
The event feed will be updated any time there is a motion event.
Fri, 26 Oct, 2018 at 2:35 PM